Terms & Conditions

1Payment Policy

At ZetuTech, we provide multiple secure and convenient payment options to enhance your shopping experience.

• For Cash on Delivery, payment is made directly to our delivery team at the time of delivery.
• For mobile payments, you will receive payment instructions after order confirmation.
• Customers are encouraged to inspect their product before completing COD payments.
• Mobile money confirmations may take up to 1 hour to process during business hours.

2Delivery Policy

We manage all deliveries directly to ensure product quality and customer satisfaction.

• Delivery is available within Dar es Salaam and surrounding areas.
• Delivery times are scheduled with customers after order confirmation.
• Delivery fees may apply depending on location and will be communicated before dispatch.
• Customers must provide accurate delivery details to avoid delays.
• Same-day delivery is available for orders placed before 2:00 PM on business days.

3Warranty Policy

All laptops sold by ZetuTech are covered by a limited warranty. The warranty duration depends on the type of product purchased.

The warranty covers the following:

• Motherboard and internal components
• Battery performance (normal degradation expected)
• Storage drives (HDD or SSD)
• RAM and other internal parts
• Screen defects (e.g., dead pixels, backlight issues)

4Returns & Refunds

Our returns and refunds policy ensures customer satisfaction while preventing misuse.

• Customers must inspect the product before completing payment upon delivery.
• Returns are only accepted for defective products or incorrect orders.
• Claims must be reported within 48 hours of delivery with proof of purchase.
• Refunds are processed after inspection and verification of the returned product.
• Mobile money refunds are processed within 3-5 business days.
• COD refunds are processed via mobile money transfer.

5Limitation of Liability

ZetuTech shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Total liability is limited to the original purchase price.

6Changes to These Terms

ZetuTech reserves the right to modify these terms at any time. Changes will be communicated via our website and will take effect immediately.